Customer Retention Analysis

Dashboard in Power BI that reflects all relevant Key Performance Indicators (KPIs) and metrics in the dataset.

• Customers who left within the last month
• Services each customer has signed up for: phone, multiple lines, internet, online security, online backup, device protection, tech support, and streaming TV and movies
• Customer account information: how long as a customer, contract, payment method, paperless billing, monthly charges, total charges and number of tickets opened in the categories administrative and technical
• Demographic info about customers – gender, age range, and if they have partners and dependents